For an 'Umrah Accessible to All · Electric Scooters and Wheelchairs for Tawâf and Saʿy
Masjid al-Haram has provided several adapted mobility solutions. You can benefit freely and without shame — it is a blessing from Allâh for all His servants.
To save your strength and fully enjoy your pilgrimage without exhaustion.
Reduced mobility, visual or hearing impairment: adapted services and trained staff.
Especially from the second trimester, or if the pregnancy is at risk.
Diabetes, heart problems, asthma, joint issues, post-operative.
Strong heat, dehydration, jet lag: it's better to roll safely than to fall.
2-seater scooter ideal for parent + young child in the crowd.
From the free wheelchair to the 2-seater electric scooter, here’s everything you can use.
All prices are in Saudi Riyals (SAR). 1 SAR ≈ 0.245 €. Payment by card or cash on site, or via the Tanaqol app.
The official app to book your scooter or electric wheelchair. Available in French, Arabic, English, and 6 other languages.
Alternative: The official app Nusuk also offers mobility services within its pilgrimage ecosystem.
The main gates of the mosque have scooter and wheelchair stations. Choose the one closest to your hotel.
Masjid al-Haram has several levels. Choose the right floor according to your comfort and abilities.
Essential question: is it valid to perform Tawâf or Saʿy on a scooter or wheelchair? Here is the clear and reassuring answer from the scholars.
Sunni scholars agree to allow Tawâf and Saʿy in a wheelchair or electric scooter for anyone in genuine need (age, illness, disability, pregnancy, extreme fatigue).
The validity is complete, with no expiation required when the necessity is legitimate. For a healthy person who chooses the scooter for mere comfort, walking remains preferred according to the prophetic Sunnah.
For more comfort, several providers deliver a wheelchair or scooter directly to your hotel and pick it up at the end of your stay.
Specialty: long-term rental, hotel delivery.
Rate: starting from ~250 SAR / 3 days.
Contact: WhatsApp via Nusuk app.
Specialty: French-speaking service, complete assistance.
Rate: personalized pilgrimage packages.
Contact: physical agency in Mecca center.
Specialty: certified equipment, electric wheelchairs.
Rate: depending on duration.
Contact: official stand at JED airport.
The Mutawwif (مُطَوِّف) is an official trained guide-pusher to accompany pilgrims in a wheelchair throughout the rite. He knows the less crowded areas and can recite with you.
Prices vary according to high/low season and customary tips.
At the entrances of the main gates (16, 25, 5, 66). Look for men in white uniforms with an official badge « مطوف ».
15 questions that pilgrims and their families often ask. Click to expand each answer.
No, it is not mandatory. But if walking risks exhausting your father to the point of preventing him from completing his rite or worsening his health, then it is strongly recommended. An accepted 'Umrah is better than an interrupted 'Umrah.
Yes, absolutely. Many women (pregnant, elderly, sick) use scooters and wheelchairs. The dedicated paths allow for maintaining modesty. A woman can also take a 2-seater scooter with her husband or mahram.
Yes, totally. The scooter does not cover the head nor requires wearing sewn clothing. Just make sure to properly tie your Izâr so it doesn't come undone. Sitting does not invalidate Ihrâm.
Depending on the chosen floor: Mezzanine ~40 min, 1st floor ~50 min, Roof ~1h. On foot at Mataf: 30-45 min off-peak, up to 2h during peak season.
No worries — the electric scooter is driven like a shopping cart: you place your hands on the handlebars, gently press the handle to move forward, and release to stop. The staff gives you 5 minutes of practice before you go. If you're not comfortable: take a wheelchair with a Mutawwif.
Very rare. The speed is limited to ~6 km/h (fast walking speed). The paths are wide, and staff are present. To minimize risks: avoid prayer times (crowds), stay on your path, and do not overtake abruptly.
Yes, it is very common. Many pilgrims do Tawâf on foot (which is shorter) and then take a scooter for Saʿy (which requires 7 trips between Safâ and Marwa, about 3.5 km in total).
Yes, the Tanaqol service operates 24/7. The busiest times are just after prayers (Fajr, Maghrib, ʿIshâ). To avoid waiting, book during off-peak hours: 9am-11am or 2pm-4pm.
Stay in place, do not get off. The scooter automatically sends a signal to the Tanaqol center. An agent will come in a few minutes to pick you up or bring you a replacement vehicle. You pay no extra charge.
Yes, no problem. Your personal wheelchair is accepted at all gates. You can also register it as checked baggage for free with most airlines.
Yes, wheelchairs for children are available at gates 25 and 16. Specifically ask for "child wheelchair" — كرسي أطفال (kursî atfâl).
Yes. For a long stay (10+ days), weekly packages are available via Tanaqol or from private providers. Discounted prices. Ask directly at the agent or via the app chat.
No, no Fidya is required for a person in need (age, illness, disability, fatigue). For a healthy person who chooses the scooter for comfort, walking remains preferred according to the prophetic Sunnah. In case of specific doubts about your situation, consult an imam or qualified scholar.
The best times are between 9am and 11am or between 2pm and 4pm. Avoid prayer times (mass influx) and nighttime during peak Hajj season.
Yes, Masjid an-Nabawi (in Medina) also offers free wheelchairs to visit the mosque and the Rawdah. Ask at the main gates. No electric scooters, however, as the mosque is smaller and distances are shorter.
These 5 Arabic words will help you ask for assistance from agents and staff on site.
Tap directly on a number to call. Keep this page open on your phone during your stay.
Check each box to be ready. Your progress is automatically saved in your browser.
May Allâh facilitate your rite. Depart in serenity.
Beyond mobility, here are the key resources for pilgrimage: